Ask the Experts

Need help with professional framing? Ask the framing experts at the Frame Warehouse location nearest you for advice about custom framing. We have 15 locations in NC, SC and VA.

Every Frame Warehouse location is staffed with professional framers and experienced framing design consultants ready to help you make your next framing project a work of art. Our framers have been helping our customers envision and create custom frame designs for over 25 years.

And you’ll be glad to know our team is hands on. The same professionals that offer ideas for your framing project are the ones who will follow through to provide your actual framing services. Our experienced team members are with you from start to finish.

Framing Experts

Frequently Asked Questions

Q. How long should custom framing take?

A. Days, not weeks. An even better answer that we often give our customers is: when do you need it? If your custom framed art is a gift or needs to be completed by a certain deadline, we can almost always accommodate you. One reason is that your materials never leave our framing shop. In addition to eliminating the chance of “lost art” it reduces the time it takes because your material is not being transported to and from another location.

Q: How does acid damage art?

A: Lignin is a naturally occurring chemical in alpha cellulose, more commonly known as wood pulp. The problem with lignin is that, over time, it produces unstable acids. Acids damage the organic materials they come in contact with, but they do it slowly. They change the colors of mats and migrate into artwork to create staining and spotting. They can also turn art brittle. The best practice is to begin with materials that are naturally free of lignin and the acids produced by lignin. Art should be surrounded with acid-free materials to enhance its life.

Q: Is there any other place that offers museum quality framing for less than Frame Warehouse?

A: No, there isn’t.

Q. What is dry-mounting and when should something be dry-mounted?

A. Dry-mounting is a process whereby a piece of art, or anything that you wish to preserve, is mounted to a rigid substrate. We use a paper adhesive that is heat activated to eliminate cockling and waving. It improves the overall appearance of a piece because it makes it flatter and easier to frame.

There is some debate among conservationists and curators when it comes to preservation, via dry-mounting, of expensive, rare, original pieces. Some customers wish to avoid dry-mounting with autographed, signed and numbered prints as this might change their resale value. Some believe that they should not be dry-mounted because the use of the adhesive and substrate has fundamentally changed the art. Others believe the art rests on the paper and is not the paper itself.

Q. What about other dangers to artwork?

A. There are many things that can damage a piece of art from bumps during moving to changes in temperature, humidity, insect infestation or light. At Frame Warehouse, we take every precaution to insure that your artwork is preserved to last several lifetimes. We surround your art with acid-free products, UV-resistant glasses, barrier papers and dust covers. We follow industry best-practices to design a framing package that is not only beautiful but of museum quality with respect to its ability to preserve your piece (and peace of mind).

Q. Why is custom framing so expensive?

A. Framing is a function of the quality of the materials used and the craftsmanship of the professionals designing and executing the framing package. Museum Quality framing packages cost more because they are designed to preserve your artwork for not just a lifetime but several lifetimes.

Q. How much mat should show between the frame and the art?

A. While this is generally a matter of personal taste, a good guideline is that the mat should be 1.5 times the width of the frame. Obviously frame sizes differ and the “weight” of the mat can also vary. Different effects can be created by “getting creative” and varying the width of the mat. What we try to avoid is a look we refer to as “striping” when the mat is too close to the width of the frame, producing a striped look.

Q. What is the difference between non-glare and conservation glass?

A. Non-glare glass, by etching the glass on one or both sides, reduces the reflective surface of the glass, thereby reducing glare. Conservation glass, which is available in regular or non-glare, is treated to reduce the impact of ultra-violet rays. UV rays, over time, fade and deteriorate paper, pigments and the organics that comprise art and photography.